Continuous innovation and improvement as we look to the next 50 years. Powerful Features for Enhanced Dispatch Management. If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. AGERO SERVICE PROVIDER PORTAL - AgeroSupport In October of 1972, Agero (then known as Cross Country Motor Club), completed our very first roadside assistance service. Price per Customer Record. The color coding really helps you to easily see when it's time to follow up with a service provider., Once we started using Swoop, we felt we could see more tows coming in compared to before. Easy to use, easy to train and easy to configure different views to support different agent types. The IEX-RTA interface utilizes a client-server model with Avaya CMS being the "client" and NICE IEX being the "server". 16 Best nice iex jobs (Hiring Now!) | SimplyHired Some data items are not stored in the IEXWFMIntegrated. Swoop | Agero, Inc. A Cross Country Group Company. This export provides information based on data that IEXWFMIntegrated received from historical ACDintegration files. Keka HR. NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Works collaboratively with other team members to develop comprehensive scalable data solutions which support cross-functional needs. Improves the ability to manage agents with real-time performance metrics, Streamlines the listen, coach, barge, and takeover process for live interactions, Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls, Simplifies the management of agent skill assignments and proficiencies, Enables on-the-go access with a mobile-aware, HTML5 design. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Application Notes for Configuring NICE IEX Workforce Management R4.6 Copyright 2005-2023 NICE LTD | NICE CXone All Rights Reserved. Our maniacal focus on the customer experience Incredibly talented and passionate employees Provides details about the agent's scheduled events and their actual adherence. This table shows the legacy names and the new terminology that replaced them: Key Facts about IEXWFMExport OutputFiles, totalAct, totalInAdh, totalOutAdh, totalSched, adhPct, activityEnd, activityInOffice, activityBusiness, activityAvail, 2023 Agero, Inc. A Cross Country Group Company. Manages a portfolio of applications that support a wide variety of business functions. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Its a win-win.. The specified Agent Data Group description. Customer Service is the heartbeat of our company. The Agero blog: our musings on drivers, clients, and our communities. Leveraging the cloud environment to improve operational efficiency and the customer experience. new U.S. passenger vehicles covered by Agero. This export requires that your organization use the IEXWFMIntegrated Time OffManager. Find startup jobs, tech news and events. They value their employees and frequently expose them to new opportunities. Agent Data Group Value Formatting. Weve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop. This software offers various workforce management tools, including e-learning, workforce management, hiring, & customer relationship management. 2- Second Tab has both MTD and Daily Adherence Percentage by Site, MU and CT. On this . Machine learning (ML) simulation for efficient schedules that support work-life balance. This includes the number of contacts, login time, talk time, handle time, and so on. NICE Ltd. - Login Swoop Dispatch Management is the complete software platform you need to deliver a vertically integrated, digital, and transparent roadside solution, improving each touchpoint and providing holistic end-to-end management for roadside assistance events. Artificial intelligence (AI) powers the industrys most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time. Each category has several options you can choose from depending on the type of data you need. Login - Agero .css-as7amh{font-size:var(--chakra-fontSizes-sm);font-weight:var(--chakra-fontWeights-semibold);line-height:var(--chakra-lineHeights-base);display:inline-block;}All 55, Sign in or create an account to save jobs, .css-lvyu5j{margin-right:10px;}Broadpath.css-1t92pv{margin-right:20px;color:var(--chakra-colors-neutral-700);white-space:nowrap;}Remote.css-epvm6{white-space:nowrap;}2.9 .css-fy0zar{color:var(--chakra-colors-yellow-500);height:12px;display:inline-block;}, Responsible for skilling agents with necessary lines and priorities. IEX WFM strengths, and introducing important new . (132 reviews) Starting at $ 97.21. Since 2010, our global team of researchers has been studying NICE IEX Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise . Sorry, this job was removed at 9:10 a.m. (CST) on Tuesday, October 25, 2022, Find out whos hiring remotely Nationwide, By clicking continue you agree to Built Ins. Get an Overview for the Leaders Matrix at glance. Trusted by more than 5 Million users across the globe. Once you've become an Agero Service Provider, simply visit www.AgeroProviderPerks.com, enter your Vendor ID and fill out the member registration form to get started. Apply for the Job in Business Analyst (Workforce Management, NICE-IEX) at Dallas, TX. Password Build, publish and maintain optimized schedules across Uline's national customer service team. How would you describe the companys work-life balance? Best candidate will be call center focused writing and developing call flows. .css-30w4xf{display:none;}@media screen and (min-width: 48em){.css-30w4xf{display:inherit;}}Sign In / Create Account.css-1edzhxc{display:inherit;}@media screen and (min-width: 48em){.css-1edzhxc{display:none;}}Sign In / Sign Up. Login Driving Driving: Unmatched Digital Driver Assistance, Driving Intelligence: Explore Agero Insights & Media. Learn how others are answering. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. The details of NICE IEXs free trial have not been shared by the vendor. List of NICE IEX Workforce Management Customers - Apps Run The World To learn more, visit www.agero.com. nice iex login agero Maximizing service and delivering substantial ROI to solving the ever-changing challenges of today. The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. Nice is a workforce management software that ensures the maintenance of leads, workforce, and human capital. Nice Iex Wfm | Nice Agero Dashboard The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. This export is similar to the Agent ResultsDetail export, except without the period data. This export metrics and details about the active forecast for a specified contact type (CT). It is powered by algorithms and configurable to client needs. Our award-winning, vertically integrated dispatch platform provides transparency and clarity throughout the entire roadside event. Transform planning, forecasting, scheduling, and intraday management to execute the NICE WFM Suite with excellence. Were driving our industry forward. For more information, see the .css-73vru1{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;outline:2px solid transparent;outline-offset:2px;color:var(--chakra-colors-neutral-700);line-height:var(--chakra-lineHeights-shorter);size:md;-webkit-text-decoration:underline;text-decoration:underline;}.css-73vru1:hover,.css-73vru1[data-hover]{-webkit-text-decoration:none;text-decoration:none;color:var(--chakra-colors-neutral-1000);}.css-73vru1:focus-visible,.css-73vru1[data-focus-visible]{box-shadow:var(--chakra-shadows-none);outline-color:var(--chakra-colors-magenta-800);outline-offset:2px;border-radius:var(--chakra-radii-sm);}SimplyHired Privacy Policy. You work closely with NICE inContact Professional Services to determine the data you need for each export. Roadside Assistance Service Provider Network - AgeroSupport.com This export provides a combination the Agent ScheduleSummary and the Agent Activity Detail exports. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Some terminology changed between NICECXoneIEXWFMIntegrated version R 3.12 and R4.6. As the #1 B2B, white-label provider of digital driver assistance services, were pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The most comprehensive workforce management suite for contact centers. This export provides details about a specified queue related to the number of actual contacts handled, abandoned, and so on. Research salary, company info, career paths, and top skills for Business Analyst (Workforce Management, NICE-IEX) Our mission to safeguard drivers on the road, strengthen our clients relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change. IEXWFMExport allows you to export data from IEXWFMIntegrated. In celebrating each others differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue. Continue. 2023 Agero, Inc. A Cross Country Group Company. NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. We are all Change Drivers at Agero. This export is similar to the Agent Adherence by Attribute Detail export, except it provides summary information about the agent's overall adherence for the specified attribute. Total Amount. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. Were not just driving our clients forward. The default sort order varies and is the same as the order that fields are listed in the fields definition table for each export type. Intelligent automation and self-scheduling, enabling employee flexibility and agility. Helping over 30,000 drivers every day through a unique combination of intelligent software and human power. If you are a towing service provider that is not currently working with Agero, we encourage you to apply today. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. NICE CXone has been recognized as a leader by Forrester Research in The Forrester Wave: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. Just one step away from selecting the right software. Agero. $570. Figure 1: NICE IEX Workforce Management R4.6 interoperability with Avaya Aura Contact Centre R6.2 and Avaya Communication Server 1000E R7.5 PG; Reviewed: SPOC 6/19/2013 Enter your State Farm email address to log in. IEX > Home Username . Agerosflexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: More than ever, drivers expect convenience, speed, and choice. Digital channels usage significantly impacts WFM for contact centers.